Welcome to our new look Meal Manager, we’re always trying to improve our service and with feedback from parents we have decided to build a more flexible system.
Below is some information on our new Meal Manager that we would encourage you to read before ordering.
Ordering
We open Meal Manager to order 6 times an academic year. That’s every half term.
You are able to order for the full half term, a few weeks or just a week at a time and we offer the flexibility of ordering any day of the week.
Just choose between 1 and 5 meals per week and click Checkout, click Confirm Meals and make payment, if you need to pay. If you pay for your meals we use a safe and secure system with SagePay which is integrated into our Meal Manager.
You will receive an email once you have confirmed your meals. The account home will also show when your next booked meal starts. If you don’t receive an email or your next book meals says ‘none’ you have not successfully placed your order.
Please check the confirmation email to ensure ALL days required have been selected and confirmed.
Deadlines
We ask you to order by midday Thursday the week before you wish your child to have a meal. Should you wish to make any alterations, all we ask is for you to make them by the midday Thursday the week before you need the meal changed. Our FAQ section on our website can give you more information and examples.
Allergens
We do our best to cater for children with food allergies and are able to cater for most comfortably. We do, however, have limitations and would like to ask you to take the time to read through the Allergens section of our website.
We require you to confirm yes or no to whether your child has an allergy. This is done within Meal Manager. You will need to give full details of each allergy your child has before we are able to confidently cook for your child. If an
Allergy presents itself after you have already ordered meals, Fresh Start will still require you to log into Meal
Manager and fill in the Allergy Section. You can find this within your Account Home. Please contact Fresh Start if you need to talk to us further regarding allergies for your child.
Menus
We change our menus every full term with a Spring, Summer and Autumn Menu. Our current menus are shown on our website.
Theme Days
We have different, fun, Theme Days every term! We send out the information in an email to you each half term and the special menu will be on our website and within Meal Manager for ordering.
Packed lunch on School Trip
Fresh Start offer a packed lunch on school trip days. The packed lunch is a set meal that includes a ham or cheese sandwich, crudités, a piece of fruit, pom bear crisps and a cookie or a piece of cake. We do not provide a drink so please be aware you will need to supply this.
You are able to select within the preferences if you would like to have a packed lunch in place of the booked meal on Meal Manager.
You do not need to change your meal selection within meal manager. We will skip the hot meal on the day and automatically replace this with a packed lunch in place of this hot meal.
If you do not have a hot meal booked on the day of a school trip, Fresh Start will not provide a packed lunch.
There may be occasion when Fresh Start is unable to provide a packed lunch, for example, on days when the children will be leaving earlier than 9am or on Monday morning before 10am. This is due to logistics within the kitchen. The school will let you know when this is the case.
Cancellations
Once meals have been confirmed you are unable to cancel meals within Meal Manager yourself. If you wish to cancel any confirmed meals please email us or call us by 4pm the Tuesday the week before the meal cancellation. We cannot remove or refund any meals after this time.